Need some help with your reservation or you got a burning question that you need to be answered pronto? Just click on one of the sections below to find the answer.
If you still can’t find an answer to your question, please give our Customer Service guys a call on +1 778 960 14 36 or drop us an email at email@example.com
Before you book
- How do I make a booking on your website?
Remember that if you have any trouble using the automatic reservation system on the website you can call, text, or email in order to get a customer service representative to help you.
The home page has an easy booking manager, just select your pick up/drop off area, date, time and the system will show you the available vehicles and the pricing, just select the one you like and the website will request your personal information (name, email, phone number) and a way of payment.
- What information do I need in order to book?
We need to know who is the reservation holder (a name) we will need to send you a receipt (we will need your email) and we need a contact phone number in order to ask any question we might have, and one for the driver to call you on the date of your service (it can be the same or a different one)
Your flight number is not mandatory but it’s strongly suggested as this allows our driver to check if you are on time or you get a delay, the number of passengers and the amount of luggage.
We need your destination address for the driver (having it beforehand gives him an idea of where is he driving to and allows him to be more efficient).
- Your Name, Your Phone, Your Email, Your flight number, Your destination adress, How many passengers and luggage.
- Can I cancel a booked service?
Rescheduling your service is free for the first time and has a 10% cost after the second time you decide to change.
Cancelations have an 80% penalty fee, this means a canceled service only gets a 20% refund, the reason is simple when you book a vehicle and a driver we will save it for your use, and non of them won’t be available for other customers creating a loss for us (opportunity cost).
- How do I pay for my transfer?
Automatic website system: accepts Debit or Credit (Visa, Master Card, American Express, Diners, JBC, and Paypal)
Over Email, Phone or Text our service representatives can charge your service to Debit, Credit (Visa, Master Card, American Express, Diners, JBC, and Paypal), Interact Transfer, Bank Transfer, International Wire Transfer
- Can I book a transfer with more than one stop?
Yes! If you need a service with more than one stop or you need to add waiting time in between drop-offs (for example stop for 1 hr at the outlet mall) there’s no problem! Just contact us via email, phone (778 960 14 36) or text so that one of our representatives can quote you accordingly.
- I cannot find a route I want to book. What to do?
The automatic booking system has its limits, but we as a company don’t! We can take you anywhere in Canada!
If the booking system shows you no results it means it wasn’t programmed for your query however you can contact us by calling, email, or text and we will create a custom quote.
Before you travel
- What luggage entitlement will I have?
As much as you can fit on your selected vehicle!!! If you are carrying too much luggage don’t hesitate on contacting us so that a customer service representative can tell you if your choice of vehicle is correct and you will fit on it. The most popular is the 20 passenger bus for its good size and luggage space.
- Where will I meet the driver when I arrive?
The Vancouver airport has changed the procedure for commercial pick up areas, how it works is easy!
There’s a full set of instructions along with your booking confirmation, so please just take a look as they are very specific, additionally please take our phone numbers with you so you can call if you have any questions or you can’t find the vehicle when you arrive at the airport.
- What happens if I can’t locate my driver?
Just find a phone and call us at 7789601436 (your driver might just be already waiting for you), sometimes the airport can be confusing, remember that you were sent the driver’s phone number and name as well, so you can also call him to get instructions.
- My group size has changed, can I choose another vehicle?
Yes, you can always change your vehicle (upgrades are quite easy) just give us a phone call and one of our service representatives will help you.
For an Upgrade: we just charge you the balance (subject to availability).
For a Downgrade: It’s possible for your comfort, however, please note that we won’t refund the full amount indifference of the change in the bill (you will just get 20% of the balance change back as a refund). (ALSO NOTE if we don’t have availability on smaller vehicles your reservation will stay on the selected vehicle without any change on your bill).
- How long will the transfer take?
The time estimate is available in your booking confirmation, however, you can call us and one of our representatives will help you with this information.